Returns
You may request a return within 14 days of delivery. To be eligible for a return, your item must be unused, in its original condition, and free from any signs of wear, damage, stains, or alterations. Please handle your bag and DRESSings with care when checking your order. To be eligible for a refund, items must be in brand-new, unused condition with all original tags and packaging intact.

How to Request a Return
Before sending anything back, please email us at customer@juliedoonyc.com with your order number and the reason for your return. We will provide you with specific instructions on how to proceed. Please do not send items back without contacting us first.
Return shipping costs for change-of-mind returns are the customer's responsibility. We highly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Refunds
Once your return is received, we will verify its condition and email you to confirm your refund status. Approved refunds will be issued automatically to your original payment method.
Please allow up to 10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time to post the transaction to your account. Please note that original shipping charges and fees are non-refundable for change-of-mind returns, except where required by law.

Bags and DRESSings
You may return an eligible bag or DRESSings subject to the conditions above. If you purchased a set or bundle, please contact us before returning only a portion of it so we can confirm the applicable refund amount. All returned components must meet our standard return conditions. Any promotional discounts or bundle pricing will be factored into the calculation of your partial refund.

Pre-Orders
Pre-ordered items are covered by the same 14-day return policy as regular orders. To ensure fairness, your 14-day return window begins on the day your order is delivered, not when the pre-order is placed.

Custom Orders
Custom-made and personalized orders are non-refundable because they are created specifically for you and cannot be resold. This policy applies to all items made or modified according to individual customer specifications, including special colors, materials, designs, or other custom features that are not part of our regular collection.

Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please email us as soon as possible with your order number and photos showing the issue. We will work closely with you to find an appropriate solution, such as a replacement, repair, or refund. Your statutory rights are not affected by this policy.

Color-Changing Bags by Julie Doo NYC
Email: customer@juliedoonyc.com
Made by hand with care in New York City.
Thank you for supporting our small, independent brand!